Privacy Policy  March 2020

Who we are?

The business name Dinkum Dim Sims and this Website (“our website”, “site” or “it”) belong to Providores of Australia Pty Ltd (“POA”) (ACN 606 551 124). Additionally, POA also owns the trade mark Dinkum Dim Sims Handcrafted Authentic “Melbourne Style” used on this website. In the United Kingdom Providores of Australia UK Ltd (“POA UK”) (Company Number 12174605) is the appointed sole importer of the Dinkum Dim Sims range of products and the authorised and exclusive licensee of the aforesaid trade mark. The above-mentioned entities are collectively referred to as “we”, “us” or “our” in this Privacy Policy.


This website is operated by POA, Australia. POA Australia is also the data controller for



We are committed to protecting your privacy as a visitor and service user of our website. Our Privacy and Cookies Policy (“Policy”) explains how we collect, store and use personal data about you when you visit our website and open an account with us. Please read our Privacy Policy carefully before opening an account with us and providing us with any Personal Information.


Your use of our website is governed by our general Terms of Use, and any other specific terms and conditions set out on individual pages within it. (“Terms”). Please read these Terms carefully before you commence using our website as by your accessing it you agree to these Terms.


1.What Information do we collect?

When you use our website and/or open an account with us (or update your account details) to purchase any product from us, we may collect personal information such as your name, address, your email address, telephone number and order history. We will also keep a record of your personal information and communication with us if you contact us.


2. What do we do with the Information we collect?

We will only use your Personal Information as the law allows us and for the following reasons:

  • To register you as a new customer, set up and manage your account and to communicate with you regarding surveys, market research, prize draws and/or competitions.

  • To perform a contract entered into with you, comply with legal obligations and for our legitimate interests, for instance, to contact you on changes to our Terms or this Policy, or with regard to any orders or in response to any query or compliant from you or in regard to a competition or prize draw, and to improve our products and services.

  • To ensure that you receive appropriate marketing information and offers when you consent to us doing so, and for which we have a legitimate reason to collect this information. For the purposes of improving such marketing efforts, and to know your preferences better and personalise our offers to you we may share your information with a third-party analytics company.

  • Technical information when you visit our Site, such as your internet protocol (IP) address, browser type and version, time zone setting, operating systems and information about your visit, e.g. how you use our website, products you view or search for  where you access our site from, length of visit and download errors. The information collected is to assist us improve our services and our Site so that it operates effectively and provide you with excellent service.

  • The personal information we collect for the above purposes may be stored up to 5 years for tax/auditing.


3. Who do we share your Information with?

We may disclose your Personal Information to others as follows:

  • When we are required to do so by law including those pertaining to accounting and taxation obligations.

  • Where we are obliged to do so by the police, and other UK law enforcement agencies and government bodies for the detection and prevention of crime.

  • Where we may legitimately do so with data analysis and direct marketing companies for the purpose of providing you with relevant advertising and marketing information and materials and where such third parties may perform such services our behalf.


4. Direct Marketing

If you have (or had an account with us), unless you have opted not to receive them, we may send you marketing, advertising and promotional offers from us by email, telephone or postal services. We have a legitimate interest in sending you marketing materials to promote our products and services to our customers and to make sure you are aware of the best available offers and deals.


Opting out of Direct Marketing


You can ask us at any time to stop sending you marketing messages by:



Please be aware that it may take up to fourteen (14) working days to update your preferences.


5. Cookies

Our website uses cookies to distinguish you from other users of our site and this helps us to provide you with a better experience when you browse our site and to improve our site. A “cookie” is a small file of letters and numbers or piece of data that we store on your browser or the hard drive of your computer with your permission. A “cookie” also contains information that is transferred to your computer’s hard drive.


We use the following cookies:

  • Strictly necessary cookies, and these are required for the efficient operation of our Site. They include cookies that enable you to log into secure areas of our website, e.g. signing into your account,

  • Analytical/performance cookies, and these allow us to recognise and count visitor traffic to our website and understand how visitors move around our site when using our website. It helps us improve the way our site works to enable visitors to find what they want easily, for example.

  • Functionality cookies, which are used to recognise you when you return to our website, such as personalise our content to meet your preferences, greet you by name and generally to serve you better.


More information about the cookies that we use, and their purposes are set out below:

Essential website cookies

Our website uses these cookies for our site to function correctly, without which you would not be able to use the e-commerce features on it.


These cookies are served by


Analytics and Tracking Cookies

These cookies gather information on how our customers/visitors are using our website and the areas that are important to them thus enabling us to improve our website for them.


These are served by: Google Australia      Google USA   https//


Social Media

These cookies enhance our website experience by integrating social media with it and allow users to share and like content which visitors find interesting on our site.

These cookies are served by:

Please also note that third party cookies such as those used by advertising networks and providers of external services like web traffic analysis services may use cookies and over which we have no control over them, at all. These cookies are likely to be analytical or performance cookies or targeting cookies.


You may disable cookies by changing your browser cookie settings. Usually, these settings will be in the “Options” or “Preferences” menu of your browser. You can find more details in the “Help” section of your browser. Please note that if you do disable the cookies that we use on our website, you may not be able to enjoy all the features of our site.


NOTE:  Please select “OK” if you are happy to allow all cookies otherwise please click “Opt-Out” in the boxes below.


6. When might we hold/transfer your Personal Information abroad?

Please note that POA and Dinkum Dim Sims are Australian registered entities based in Australia and that is hosted by an Australian web host and/or service providers located in Australia.  Accordingly, your Personal Information may be held by our group entities in Australia and the UK. If we do hold or transfer your Personal Information abroad outside of the European Economic Area (“EEA”), we will do so in accordance with applicable law and with appropriate safeguards in place to ensure a similar degree of protection as that obtaining in the EEA.


7. Monitoring

Please note that if you communicate with us electronically, including by e-mail or telephone such communication may be randomly monitored and recorded to protect the interests of our business and our customers. This is necessary to protect our legitimate interests of maintaining customer/ service quality standards, detection and prevention of crime and to ensure that our employees comply with legal obligations and our policies and procedures (including our customer relations practices).


8. Hyperlinks

We may provide hyperlinks from our website to websites of other organisations including websites of associated companies. Please note that this Privacy Policy applies only to our website. We are not responsible nor liable for the contents of linked web sites or any transactions carried out by the organisations operating those web sites.


9. Your rights

The right to be Informed

You have a right to be informed about the collection of and use of your personal data. This Policy notice is designed to provide you with the information needed to allow you to see how and why your personal data is used when visiting and using this website.


The right to access the data we hold on you


You can request access to the personal data that we have about you to increase your awareness of and allow you to verify the lawfulness of the processing. To protect your privacy, we may ask you to verify your identity.


The right to have your data rectified if it is incorrect


If you believe that the data, we hold on you is inaccurate or misleading then you have the right to request that it is rectified.


The right to erasure (in limited circumstances)


In some circumstances, you can ask for your personal information to be deleted, for example,

  • Your personal information is no longer needed for the reason it was collected in the first place

  • You have removed your consent for us to use your information (where there is no legal reason for us to use it)

  • There is no legal reason for the use of your information


Please note that we cannot delete your information where:

  • We are required to have it by law

  • It is necessary to perform our legal obligations e.g. contractual terms

  • It is necessary for legal claims


The rights to data portability and object to processing of your data


Additionally, you have the rights to restrict the processing of your personal data and receive your personal data, and to transfer such personal data to another data controller. To make such a request for access to your data, please email or by post to the Data Privacy Controller, at the addresses shown below.


Please note that before access may be granted in accordance with our strict storage and disclosure procedure, and for the protection of personal Information of all customers, we do require that you provide us with your proof of identity to disclose or to “forget” such personal information.


10. Updates

Please help us maintain your Personal Information current and accurate. If you think that any information we have of you is incorrect, out-of-date or incomplete, please write to us at International House, 12 Constance Street, London or email and we will correct or update your information as soon as possible.


11. Security and virus protection

No data transmission over the internet can be guaranteed as totally secure. While we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. We will always endeavour to use strict security procedures and features to try and prevent authorised access to your personal information. All your personal information is stored in secure servers. For the prevention of unauthorised access or disclosure, suitable electronic and corporate policies are put in place to safeguard the information.


Accordingly, such transmission (including email) and your use of our website is at your own risk. We will not be liable for any damages or loss arising out of or resulting from unauthorised access to, alteration to or modification of information contained on this website.


We accept no liability for any loss, disruption or damage to your computer system or your data caused by using this website or arising as a result of having use our website.


12. Changes to this Policy

As e-commerce technologies and applications change rapidly necessitating us to make changes to our website and its Terms of Use and this Policy, please ensure that you regularly update yourself of this Policy and Terms of Use changes on each visit to our website.



Contacting us:

If you have any specific data protection queries or concerns, you can address it to:


Data Protection Officer, Providores of Australia UK Ltd (Company Number 12174605) registered office at International House, 12 Constance Street, London E16 2DQ, United Kingdom.



How can you make a compliant about how your data is processed?

In the UK

If you are dissatisfied with any aspect of how we process your personal data, you can lodge a complaint with the Information Commissioner’s Office, the data regulator in the UK, whose contact information is available at: